Frequently Asked Questions
Timeless beauty wisdom for the modern ritual.
Are your ingredients 100% natural?
Yes, we formulate our products using only raw, earth-derived ingredients and traditional botanical extracts. We never use synthetic fragrances, parabens, or sulfates.
How long does shipping take?
Orders are processed within 2 business days. Domestic shipping typically takes 3-7 business days, while international orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the item for a full refund or exchange, provided at least 50% of the product remains.
Do you test your products on animals?
Never. Ancestral Cosmetics is strictly cruelty-free. We test our formulations on human volunteers and use ingredients with a long history of safe, traditional use.
Are your products suitable for sensitive skin?
Our formulas are designed with minimal, high-quality ingredients to reduce irritation. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.