Returns & Exchanges
At Ancestral Cosmetics, we stand by the purity of our artisanal formulations and offer a 30-day satisfaction guarantee on all products. If your skin does not resonate with our natural ingredients, we are committed to making it right through a seamless return or exchange process.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery, providing your order number and the reason for the return.
Prepare the Package
Carefully pack the item in its original glass container and protective packaging to ensure it arrives safely at our apothecary facility.
Ship the Product
Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the return, a full refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing